How to Enjoy Spa by JW

Who can guide me in choosing my treatments?

Allow our reservation department to help you plan treatments and spa services to maximize your benefits. Confer with our aestheticians to determine your desired outcome and customize a treatment to achieve this result.

What if I have special health considerations?

If you are pregnant, have high blood pressure, allergies, or physical disabilities, please notify our Reservation Department before booking treatments. Your well-being is our primary concern. If you experience discomfort at any time during your spa services, please alert your therapist immediately.

What should I wear during my treatment?

You are welcome to wear whatever is most comfortable, but most guests enjoy body treatments at Spa by JW without clothing. During all treatments, the body is fully draped, except for the area being worked on. You'll find comfy robes and slippers in lockers in the men's and women's lounges both before and after your treatment. Bathing suits are required for hydrotherapy treatments.

Should I shave before a treatment?

We recommend that men shave at least two hours before a scheduled facial, but it is not mandatory. Shaving is not recommended prior to any body treatments or hair removal services.

What if I am late for my appointment?

Arriving late at our spa limits the time for your treatment, as we strictly adhere to the schedule for the benefit of all parties. Your treatment will end on time so that the next guest will not be delayed. The full value of your treatment will be applied.

What about payment for spa services?

We accept all major credit cards, Marriott gift cards, and traveler’s checks. Guests may also charge spa services, as well as poolside food and beverages, to their JW Marriott Marco Island room. For your convenience, payment is processed before your treatment.

What if I am pregnant?

Many beneficial spa services can be enjoyed during pregnancy. Please notify our front desk agents if you are pregnant when you make your appointment so they can offer guidance on the few treatments that should be avoided.

Are gift cards available from the spa?

Yes. Purchase Marriott gift cards for a set dollar amount, and they are redeemable throughout the resort, including the spa and boutique.

Cancellations

Spa by JW strictly adheres to the cancellation policy. When it's necessary to cancel or reschedule an appointment, a minimum of four hours of advance notice is required. Failure to follow this policy results in charges for 100% of the scheduled service.

Spa Courtesy

Our intent is that our resort spa will be an oasis of tranquility. Please respect the privacy and quiet of other spa guests. The use of cell phones in the spa is not permitted.

Age Requirements

All guests at our spa must be at least 18 years old to receive a massage or facial and to enjoy full access to our facilities and amenities.
Nail services are available for guests of all ages.