How To Enjoy Spa by JW
Who can guide me in choosing my treatments?
Allow our Reservation Department to help you plan treatments and spa services to maximize your benefits. Confer with our aestheticians to determine your desired outcome and customize a treatment to achieve this result.
What if I have special health considerations?
If you have high blood pressure, allergies, any physical disabilities, or if you are pregnant, please notify our Reservation Department before booking treatments. Your well-being is our primary concern. If you experience discomfort at any time during your spa services, please alert your therapist immediately.
What should I wear during my treatment?
You are welcome to wear whatever is most comfortable, but most patrons enjoy body treatments at Spa by JW without clothing. During all treatments, the body is fully draped, except for the area being worked on. You'll find comfy robes and slippers in lockers in the men's and women's lounges both before and after your treatment. Bathing suits are required for hydrotherapy treatments.
Should I shave before a treatment?
We recommend that men shave at least two (2) hours before a scheduled facial, but it is not mandatory. Shaving is not recommended prior to any body treatments or hair removal services.
What if I am late for my appointment?
Arriving late at our spa limits the time for your treatment, as we strictly adhere to the schedule for the benefit of all parties. Your treatment will end on time so that the next guest will not be delayed. The full value of your treatment will be applied.
What about payment for spa services?
We accept all major credit cards and traveler's checks. You may also charge spa services to your JW Marriott Marco Island Beach Resort bill. Payment is accepted prior to your treatments for your convenience.
What if I am pregnant?
Many beneficial spa services can be enjoyed during pregnancy. Please notify our front desk agents if you are pregnant when you make your appointment so they can offer guidance on the few treatments that should be avoided.
Are gift cards available from the spa?
Yes. Purchase spa gift cards for a specific dollar amount or for particular services. These gift cards may be used for both services and purchases in our spa boutique.